Spotlight Interview: John Baldwin IT
Interview with John Baldwin, Owner
(720) 382-9729 | johnbaldwinit.com
July 2020 Newsletter excerpt
Q. What service(s) or product(s) do you offer/manufacture?
IT Consulting and Managing. John Baldwin has had multiple senior positions in some of the biggest, most high profile companies in the world doing exactly this type of work. There's not much we haven't done as a company.
Q. How do you measure success and over what time frame?
We love meeting people who are just at their wits end with their IT. We understand we're tarred with the same brush as other IT resources and we have to earn their trust. This always happens, a good benchmark is usually around the 3 month mark. There's a palpable difference in the way our customers behave around us and it's a sign that they understand they can rely on us, and that they've finally found an IT resource they can turn to that can get it done.
Q. Who are the clients/what are the projects that you most enjoy working on?
It's usually 'We have all kinds of problems and nobody seems able to fix them'. The cause is pretty much always a poorly set up network. So first step is to audit the network, identify where the configuration issues are, and set them straight. We've lost track of the number of times we've been told 'The last IT guy was never able to fix that'. We love that.
Q. Why do your customers select you over your competitors & who is your ideal customer?
A company that is sick of having to deal with IT issues, knows that their IT should work and hasn't been able to find an IT resource that can get it done. This seems to be most of them!
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